Hahn Amendment Passes: Protects Airline Consumer Rights

Feb 11, 2016 Issues: Transportation

Hahn Amendment Means Airlines Can No Longer Hide DOT Consumer Protection Hotline

Washington, DC—Today, Congresswoman Janice Hahn (CA-44) successfully passed an amendment in the Transportation and Infrastructure Committee to force airlines to stop the practice of hiding the mandatory DOT Customer Protection Hotline on obscure pages of their websites.

Airlines have been required since 2012 to display the Department of Transportation Customer Protection Hotline information on their websites so that consumers may easily file complaints. However, this hotline is often not easy to find and may be responsible for the relatively low number of complaints filed with the DOT.

“It is very difficult to find this number,” said Congresswoman Hahn. “I searched for the hotline number myself on different airline websites and couldn’t find it anywhere. I also had my 22 year-old staffer look she also couldn’t track it down easily. If I can’t find it, I am assuming many other flyers can’t find it either, and the data demonstrates that.”

Congresswoman Hahn offered an amendment during the markup of the FAA reauthorization that would require airlines to post the DOT consumer protection hotline information in a prominent place on their websites which passed with unanimous consent of committee members.

“Consumers should know that we have their backs,” continued Congresswoman Hahn. “We already have a system in place, let’s just enforce it.”

Consumers wishing to file complaints with the Department of Transportation may call 202-336-2220 or visit transportation.gov/airconsumer.